Each client is assigned to a site engineer who will complete a baseline assessment and a audit of the infrastructure and develop a customized solution that meets Business needs and budget requirements.
The site engineer will meet with the client to develop a plan of action for the implementation and execution of their customized solution(includes developing milestones finalizing site visit dates and core support hours etc.)
The support team will act with guidance from the site engineer to stabilize the infrastructure and prepare it for the implementation phase (includes centralizing or decentralizing information democratizing data , creating or transferring administration and access privileges and passwords etc.)
Putting the customized plan into place (includes software installation, creation of client profiles in the helpdesk) during this phase the clients infrastructure will transition to having a majority of its support and maintenance duties managed by MITAMA.
The period of performance (PoP) is established in the planning phase and spans the life of the entire support and maintenance agreement.
During the assessment phase , the client and site engineer will develop growth growth objectives for the infrastructure that will allow the business too maintain maximum efficiency for business process while taking advantage of new technologies.